As part of the services we offer, we are required to process personal data about our service users and, in some instances, relatives of our service users. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.
We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data.
So that we can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:
We also record the following data which is classified as “special category”:
We need this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.
We process your data because:
We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005.
We process your special category data because:
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.
So that we can provide you with high quality care and support we need specific data. This is collected from or shared with:
We do this face to face, via phone, via email, via our website.
Third parties are organisations we might lawfully share your data with. These include:
Eating Matters will not pass on any of your details for marketing purposes.
When you visit our website standard internet log information and visitor behaviour patterns are collected by Google Analytics, a third-party service. This information is processed in a way which does not identify individuals. We also use Google Analytics to help maintain the security and performance of our website and any data processed is secure and encrypted. This privacy notice does not cover the links to any other websites; the privacy notice for these should be read separately.
Eating Matters uses a third party, Anglian Internet, to provide Anti-Virus software and Stuart Hutcheson Computer Services, to provide networking, storage and technical support. The back-up storage we use is within the UK.
You have a right to a copy of the information which is held about you. This is known as a Subject Access Request. You can ask us for this information verbally or in writing (details below)
You can contact us using the information below to:
If you are unhappy with how we have handled your request, then please contact us or make a complaint directly to the Information Commissioner (ICO) via their website www.ico.org.uk/global/contact-us
Questions, comments and requests regarding this policy should be addressed to email@example.com or in writing to Eating Matters, Chalk Hill Cottage, 19 Rosary Road, Norwich, NR1 1SZ
Eating Matters is registered with the ICO, registration reference: ZB300000