About us

Norfolk Eating Disorders Association was established in 1979 and became a registered charity in 1991. We relaunched as Eating Matters in 2012. We currently have a team of 15 counsellors and therapists and a two-person admin and management team. We also have a number of trainee counsellors and volunteers. Norwich is our base, but we also have counsellors working in West Norfolk and the Great Yarmouth and Waveney area.

Eating Matters headquarters, Norwich

You can call us
01603
767062

or use the
contact form

The team

Susie Phillips, Psychotherapist & Team Leader, Children & Young People (up to age 18)

Susie Phillips

Psychotherapist & Team Leader, Children & Young People (up to age 18)
Susie holds a Masters Degree in Psychological Therapy with Children, Young People and Families. She has been at Eating Matters since 2005 and has previously practised at a Tavistock Fostering and Adoption clinic. Susie also works at Newmarket House in Norwich (an in-patient hospital for people with severe eating disorders). She is registered with the British Psychoanalytic Council (BPC) and is a Member of the British Association for Counselling and Psychotherapy (BACP).
Jo Burdett, Psychotherapist & Team Leader, Eating Matters

Jo Burdett

Psychotherapist & Team Leader, Adults (19-25 years)
Jo has 15 years’ experience in the field of eating disorders: working on a national helpline, in training and psycho-education, and one-to-one counselling. She has a BA in Integrative Counselling and is currently studying towards a Masters in Understanding Domestic Abuse and Sexual Violence. Jo first joined Eating Matters in 2015 and works with all eating disorders and feeding difficulties. She is a Registered Member of the British Association for Counselling and Psychotherapy (BACP).
Jane Olivier, Psychotherapist & Team Leader, Eating Matters

Jane Oliver

Psychotherapist & Team Leader, Adults (25+ years)
Jane has specialised in the recovery of eating disorders for over twenty years. Previously, she worked as a Registered General Nurse Specialist in a variety of roles within acute, rehabilitative and community eating disorder settings and later managed the Interim Norfolk Community Eating Disorder Service (NCEDS). Jane has a BSc Hons. degree in Integrative Psychotherapeutic Counselling and is an Accredited Member of the UK Council for Psychotherapy (UKCP).
Julie de Rohan, Psychotherapist & Team Leader, Eating Matters

Julie de Rohan

Psychotherapist & Team Leader, Emotion-driven Overeating Section
Julie has a Masters Degree in Counselling and has worked at Eating Matters since 2012. Julie works exclusively with clients with overeating issues, offering one-to-one counselling and small group workshops. She has previously practised at the UEA counselling service, the Norwich Centre and Access to Music. She has also taught Counselling Skills and Counselling Theory courses for Training Associates. She is a Registered Member of the British Association for Counselling and Psychotherapy (BACP).
Yolande Russell, Chief Executive Officer, Eating Matters

Yolande Russell

Chief Executive Officer
Yolande has been CEO since 2016, having first joined Eating Matters as Manager in 2014.  She has a corporate background in insurance, finance and management and has previously worked for Admin Re and Aviva both in Norwich and Sheffield. Yolande is also the Designated Safeguarding Lead and Treasurer for Eating Matters.  
Rowena Breese, Administrator, Eating Matters

Rowena Breese

Administrator
Rowena has a degree in the Management of Design and Innovation. Before joining Eating Matters in 2016, she worked as a project manager for a bathroom design company, in customer service and marketing for a folding/sliding door company, and organised family carers support groups for a government-funded initiative.
Daisy Claxton-Pearce, Counsellor, Norwich

Daisy Claxton-Pearce

Counsellor, Norwich
Daisy has a Post-Graduate Diploma in Person-centred Counselling and has been working at Eating Matters since she qualified in 2014. Previously, she has practised at the UEA Counselling Service and St. Barnabas Counselling Centre. Daisy works with both young people and adults and is a Registered member of the British Association for Counselling and Psychotherapy (BACP).
Julie Hill, Counsellor, Eating Matters

Julie Hill

Counsellor, Norwich and Great Yarmouth & Waveney
Julie has a Post-Graduate Diploma in Counselling and has been working at Eating Matters since 2015. Prior to joining Eating Matters, Julie had 10 years’ experience counselling people with eating disorders. Julie works with both young people and adults and is also a counsellor for the Matthew Project and a student and staff counsellor at a sixth form college. She is an Accredited Member of the British Association for Counselling and Psychotherapy (BACP).
Janina Norton, Counsellor, Eating Matters

Janina Norton

Counsellor, Norwich
Janina first became involved with Eating Matters in 2014 as a volunteer on our Therapeutic Workshops for Emotion-driven Overeating. Subsequently, she had a counselling placement with us whilst undertaking a two-year Post-Graduate Diploma in Counselling, which she completed in July 2017. She is a Member of the British Association for Counselling and Psychotherapy (BACP).
Barbara Wilson, Counsellor, Eating Matters

Barbara Wilson

Counsellor, Norwich
Barbara has a Masters Degree in Person-centred Counselling from UEA. She has worked at Eating Matters since 2008 and also teaches the BA (Hons) in Person-centred Counselling and the Access Diploma in Counselling at East Coast College (formerly Great Yarmouth College). She is a Registered Member of the British Association for Counselling and Psychotherapy (BACP).
Caine Catchpole, Counsellor, Eating Matters

Caine Catchpole

Counsellor, Norwich
Caine started as a volunteer support worker at Eating Matters in 2012. He recently completed a Post-Graduate Diploma in Counselling at the UEA and also holds a Post-Graduate Certificate in CBT. He is a Member of the British Association for Counselling and Psychotherapy (BACP).
Lucy Child, Dietitian, Eating Matters

Lucy Child

Dietitian
Lucy Child is an experienced registered dietitian who has worked for nearly 30 years in mental health and eating disorders. She worked for many years in the NHS in various specialties including bariatric (severe obesity), diabetes and cardiology and now works in private hospitals and clinics. She maintains close links with Eating Matters and offers an additional service to clients before, during or after counselling.
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Janette Buchan

Counsellor/Psychotherapist, Great Yarmouth & Waveney
Janette has a Diploma in Psychodynamic Counselling, although she also employs other models depending on the needs of the client, including CBT, Mentalisation-based and Solution-focused therapies. Through the NHS she has worked with GP referrals via the IAPT (Improving Access to Psychological Therapies) contract and with employees via Waveney District Council in Suffolk. She is an Accredited Member of the British Association for Counselling and Psychotherapy (BACP).
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Elizabeth D’Arcy

Psychotherapist, Great Yarmouth & Waveney
Elizabeth is an experienced person-centred psychotherapist who has specialised in eating disorders since 2010. Her qualifications include a Higher National Diploma in Counselling and NCFED Master Practitioner Eating Disorders & Obesity, (Excellence in Practitioner Skills, Essential Obesity and Nutritional Interventions for Eating Disorders). She joined Eating Matters in 2015 and is an Accredited Member of the British Association for Counselling and Psychotherapy (BACP).
Jayne Fowler, Counsellor, Eating Matters

Jayne Fowler

Counsellor, Great Yarmouth & Waveney
Jayne has a BA (Hons) in Person-centred Counselling, graduating in 2012. She first became involved with Eating Matters as a volunteer while she was undertaking her counselling training. She has worked with young people and adults with eating disorders for our service in the Great Yarmouth and Waveney area since February 2017. She is a Registered Member of the British Association for Counselling and Psychotherapy (BACP).
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Mary Purnell

Counsellor, Great Yarmouth & Waveney
Mary is an experienced person-centred counsellor, holding a BSc (Hons) in Social Studies with Counselling, a Higher National Diploma in Counselling, NCFED Master Practitioner in Eating Disorders and a Certificate in CBT. Mary joined Eating Matters in 2004 and has had many years’ experience working with eating disorders. She has previously worked for the NHS and for b-eat, on their national helplines and facilitating the external clinical supervision for their helpline workers. She is a Senior Accredited Member of the British Association for Counselling and Psychotherapy (BACP).
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Jackie Wrout

Counsellor, King’s Lynn
Jackie has worked in the King’s Lynn area for Eating Matters since 2015. She holds a Diploma in Therapeutic Counselling and works integratively with Person-Centred and Psychodynamic approaches. She also works with two other Norfolk-based counselling charities and, as a trainer, runs workshops on mental health awareness and communication for schools and businesses. She is a Registered Member of the British Association for Counselling and Psychotherapy (BACP).
Susie Phillips, Psychotherapist & Team Leader, Children & Young People (up to age 18)

Susie Phillips

Jo Burdett, Psychotherapist & Team Leader, Eating Matters

Jo Burdett

Jane Olivier, Psychotherapist & Team Leader, Eating Matters

Jane Oliver

Julie de Rohan, Psychotherapist & Team Leader, Eating Matters

Julie de Rohan

Yolande Russell, Chief Executive Officer, Eating Matters

Yolande Russell

Rowena Breese, Administrator, Eating Matters

Rowena Breese

Daisy Claxton-Pearce, Counsellor, Norwich

Daisy Claxton-Pearce

Julie Hill, Counsellor, Eating Matters

Julie Hill

Janina Norton, Counsellor, Eating Matters

Janina Norton

Barbara Wilson, Counsellor, Eating Matters

Barbara Wilson

Caine Catchpole, Counsellor, Eating Matters

Caine Catchpole

Lucy Child, Dietitian, Eating Matters

Lucy Child

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Janette Buchan

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Elizabeth D’Arcy

Jayne Fowler, Counsellor, Eating Matters

Jayne Fowler

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Mary Purnell

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Jackie Wrout

Trustees

Sandra Flanagan, Chair of Trustees

Sandra Flanagan

Chair of Trustees
Sandra Flanagan has worked for 22 years in social care, including 14 years in the voluntary sector as the registered manager of a regulated service and as Deputy CEO of Norwich Mind. Her role at Norwich Mind also included being part of the Quality Assurance Team of National Mind. Sandra has led the development of a number of services locally, frequently working closely with other voluntary sector organisations and Norfolk and Suffolk NHS Foundation Trust (NSFT). She has been a trustee at Eating Matters since October 2015 and chair since September 2016.
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Louise Scofield

Trustee
Louise Scofield was Head of Upper School at Norwich High School for Girls from 2010 to 2015.  During this time, she worked closely with a number of students who were struggling with eating disorders, and their families. Her keen interest in ways of approaching early intervention and management of adolescents with eating disorders and other mental health issues led to her becoming a trustee for Eating Matters in 2014.  She now teaches at Felsted School in Essex and is currently researching approaches to early intervention within educational strategies, with a view to devising a more holistic education programme for disordered eating.

Rosie Thomas

Trustee
Rosie Thomas has a background in further education and a keen interest in mental health issues. She moved to Norfolk in 2001 and soon after began volunteering for Eating Matters. At that time, the charity offered twice weekly 'drop in' days and a telephone helpline, which she helped to operate. Rosie became a trustee in 2006.
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Dr Maureen Tilford

Trustee
Dr Tilford graduated in Medicine from Glasgow University in 1972 and completed her GP training in London. She worked as a full-time GP in a Norwich city partnership for 30 years and as a freelance locum in various practices in Norfolk for a further 5 years. Her interests over the course of her career have been in emotional wellbeing and mental health, and the holistic approach to patients’ care. Her involvement in the management of people with a wide range of eating disorders led to her becoming a trustee of Eating Matters (then Norfolk Eating Disorders Association) several years ago.
Jonathan Williams, Trustee, Eating Matters

Jonathan Williams

Trustee
Jonathan Williams is CEO of East Coast Community Healthcare and a Trustee at Momentum Norfolk. He is an experienced NHS Director specialising in clinical quality, safety and assurance alongside service development, leadership and organisational development. He is a registered nurse and was Associated Director of Public Health for Norfolk for 3 years before joining East Coast Community Health care in 2011.
Sandra Flanagan, Chair of Trustees

Sandra Flanagan

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Louise Scofield

Rosie Thomas

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Dr Maureen Tilford

Jonathan Williams, Trustee, Eating Matters

Jonathan Williams

Our policies

Safeguarding

Eating Matters fully recognises the contribution it can make to protecting children, young people and adults from harm and supporting and promoting the welfare of all our service users and people with whom we come into contact. Our organisation promotes an ethos whereby our service users feel secure, are encouraged to talk, are listened to and are safe. Children and adults should be able to talk freely to any member of staff, volunteer or regular visitor to our organisation if they are worried or concerned about something. All information is confidential. However, if there is a safeguarding or child protection concern we share information with other agencies, namely the Police or Children’s Services. If we are unsure whether to make a referral, we seek a professional consultation with Norfolk Multi-Agency Safeguarding Hub (MASH). In order to do this, we ask the consent of a parent or carer, unless to do so would place the child at further risk of harm. We work in partnership and try to establish effective working relationships with parents and carers, as well as colleagues from other agencies and organisations.

Confidentiality

Our service is confidential. Information about a service user will not be given to any third party, including a family member, without the consent of the client. Information will be treated in confidence and will not be divulged to anyone outside of the organisation except where extenuating circumstances exist (see below). However, in order for us to provide the best possible help to our clients it may be necessary to share information with a manager or colleagues within Eating Matters.

Eating Matters requires the right to breach confidentiality in some specific circumstances:

  • The service user requests, and feels that it is within their best interest, that certain information be passed on.
  • Circumstances where the counsellor has sufficient grounds to believe that the service user is suffering or is likely to suffer significant harm.
  • If the service user discloses that they are aware of significant harm of another person.
  • If a young person is under a care order, or when child protection issues arise, the counsellor, with the permission of the young person, may attend case conferences and continue to honour the confidentiality contract.

If a child appears to be at risk of significant harm, it may be appropriate to seek help from other agencies to keep them safe. If appropriate, we inform the child’s parent/guardian of this. The counsellor would discuss this first with the young person concerned. For a full copy of our Safeguarding and Confidentiality Policies, please speak to your counsellor or the management team.